COURSE INTRODUCTION AND APPLICATION INFORMATION

To have knowledge of the theory, concept, method and tools that constitute the basis of ground services

To have knowledge of the departments and equipment of the ground services and perform the regulations of ramp and apron

To have knowledge of the relationship between aviation and meteorology and reporting

To have knowledge of the factors affecting human performance and the basic concepts in aviation safety

To have knowledge of the concepts of international aviation organizations, authority regulations, passenger and travel

To perform dangerous goods, cargo, packaging, labelling and loading regulations

To have knowledge of packed programmes on ticketing

To have the skill of practical reasoning and right decision making against the problems encountered at daily operational activities

To take the responsibility as an individual and a team worker; To communicate efficiently both verbal and written; To be positive, self-confident    and open to criticism; To work effectively and efficiently

To use a foreign language to track information related to the ground services and communicate with colleagues

To use informative and communicative technologies that are required in the area of ground services in aviation